Enterprise-grade agents.
Every call, done right, 24/7.
We build phone agents that handle intake, scheduling, customer service, texting, and outbound calling — then we deploy, monitor, and run them for you. You get every call answered or dialed, on time, following your instructions.
- 24/7
- first-ring answer
- 0
- missed calls
- 0
- calls on hold
- 0
- leads calling competitors
- 90%+
- reduction in cost
- 1,000+
- simultaneous calls
- 30+
- languages
The problem
Missed and mishandled calls cost real money
Every unanswered ring is a lost client, patient, or case — and the marketing dollars that made the phone ring are gone with it.
40%
Only 40% of law firms answered the phone when researchers called 500 firms posing as prospective clients.
Source: Clio 2024 Legal Trends Report
33%
Just a third of firms responded to email inquiries from prospective clients in the same study — most prospects simply move to the next name on the list.
Source: Clio 2024 Legal Trends Report
7×
Firms that contacted a lead within an hour were nearly seven times as likely to qualify it as those that waited even an hour longer.
Source: Harvard Business Review, “The Short Life of Online Sales Leads”
A voice agent doesn’t fix your marketing. It fixes the leak at the end of it — the phone.
What we deploy
Agents that do the work of a phone team
Inbound reception & intake
Every call answered on the first ring, around the clock. The agent greets, screens, and captures a complete intake — no hold queue, no voicemail.
Outbound & follow-up
Appointment reminders, callback campaigns, document chasing, recall lists. The agent works the list and logs every disposition.
Scheduling
Books directly into your calendar or practice management system, offers real openings, and confirms by text.
Qualification & warm transfer
Asks your screening questions, scores the caller against your criteria, and hands qualified callers to a human live — with the full context attached.
Transcripts & analytics
Every call produces a transcript, a structured record, and reporting. You see what your callers ask, in their words.
How it works
Four steps. The fourth one never ends.
-
01
Discovery
We map your call flows, screening rules, systems, and edge cases. You get a fixed-scope proposal — free, no commitment.
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02
Build
We script, build, and test the agent against your real scenarios: telephony, integrations, escalation paths, data capture.
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03
Deploy
We go live on our platform — Twilio telephony, Retell AI voice agents — alongside your existing number or on a new line.
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04
Run & tune
The part that never stops. We monitor calls, tune prompts and routing, handle failures, and report — under an ongoing service agreement. You get the outcome, not an admin console.
We build it. We run it. You get the outcome. The service agreement is the product — not an afterthought.
Example dashboard
Watch the system we run for you
Every deployment includes a dashboard, so you can monitor your phone agents: call volume, cost, duration, inbound versus outbound mix, and how every call ended.
Example calls
What a well-run call sounds like
Press play on a scenario. These are sample conversations — scripted demonstrations, not recordings.
Sample conversations, scripted to show how an Apitrox agent handles a call. Not recordings of real calls; names and details are fictional.
Case study
Legal-aid intake for the State of Texas
Apitrox voice agents handle high-volume legal-aid intake for the State of Texas — screening callers, capturing structured intakes, and routing people to the right help. Apitrox also serves as the service provider for the Texas Lawyer Referral Service.
Read the case study- 1,000+
- calls per day
- 24/7
- first-ring answer
How to start
Three ways in — sized to your risk appetite
Tier 1
Pre-built agents
Proven agents for common jobs — reception, scheduling, after-hours answering — configured to your business and live quickly.
Best for: getting off voicemail fast with a well-understood use case.
Tier 2
Proven playbooks
Agents built on patterns we already run in production for other customers — legal intake, referral routing, patient scheduling — adapted to your rules.
Best for: legal and medical teams that want production-tested behavior, not a first draft.
Tier 3
Fully custom agents
A voice agent engineered for your specific workflow, systems, and call volume — for nearly any voice use case.
Best for: operations where the call flow is the business — high volume, complex routing, deep integrations.
The alternatives
Voice agent vs. answering service vs. hiring
| Apitrox voice agent | Traditional answering service | In-house staffing | |
|---|---|---|---|
| Availability | 24/7, every day | Business hours or paid after-hours tiers | Office hours; sick days and turnover |
| Simultaneous calls | Every call answered at once | Hold queues at peak | One call per person |
| Speed to answer | First ring | Varies with staffing | Varies with workload |
| Consistency | Same script, every call | Depends on the operator | Depends on the day |
| Your screening questions | Asked verbatim, every time | Basic message-taking | Yes, with training and drift |
| Structured record per call | Transcript + structured data, every call | A message slip | Notes, if entered |
| Outbound follow-up | Included — works lists automatically | Rarely offered | Competes with inbound work |
| Who operates it | We do — monitored and tuned under a service agreement | You manage the vendor | You hire, train, manage |
Industries
Deepest where the calls are hardest
Legal
Intake, conflict screening questions, referral routing, after-hours answer. Proven at 1,000+ calls a day for Texas legal aid.
Voice AI for legal →Healthcare
Appointment scheduling, patient intake, reminders and recalls, after-hours triage routing — designed to operate within HIPAA obligations.
Voice AI for healthcare →Home Services
Job booking, emergency dispatch routing, estimate scheduling, and outbound reminders for HVAC, plumbing, electrical, and the trades.
Voice AI for home services →Questions
The short answers
Is this a platform we have to operate?
No. We build the agent, deploy it on our platform, and run it under a service agreement. You get the calls handled and the records delivered.
What happens when the AI can’t handle a call?
It escalates — warm transfer to your team or the on-call person, with the transcript and structured intake attached. Escalation rules are yours to define.
Will callers know they’re talking to an AI?
The agent is transparent when asked, and we configure disclosure to your policy and your jurisdiction’s requirements.
Hear it answer.
Call the demo line, or book a discovery call and we will scope your use case — no commitment, no charge.